Web Accessibility
Additional Information
Request accessible documents or alternate formats
You may request an accessible format of a document (PDF, Word, etc.) or ask for information in another format. Please tell us:
- The document name and where you found it (link if possible)
- The format you prefer (accessible PDF, HTML web page, Word, large print, etc.)
- Any deadline you are working under
Response time (Service Level Agreement)
We respond to accessibility requests as quickly as possible. Our typical response times are:
- Acknowledgement: within 2 business days
- Time-sensitive access (urgent needs): within 1 business day when the issue prevents access to time-critical information (for example: school closure alerts, registration deadlines, immediate forms)
- Workaround or alternate access provided: within 5 business days (for example: accessible version of a document, content provided by email, or staff-assisted completion)
- Fix or remediation plan: within 10 business days, or we will provide a written update with an expected timeline
Third-party sites and apps
USD 320 may link to third-party websites or use third-party platforms (for example, school communication, student information, calendars, or ticketing). We encourage vendors to provide accessible products and we will work with you to provide information or support if a third-party tool presents an accessibility barrier.

